Find answers about rides, deliveries, payments, refunds, safety, driver onboarding, and account support.
Choose a topic below or contact support if you need help now.
Enter pickup and destination, choose now or later, add your contact details, then submit your request or continue in the rider app.
Enter pickup and destination, choose a ride option, then submit your request. Sign in to use saved places and trip history.
When a driver is assigned, use in-app chat or masked calling so personal phone numbers stay private.
Open the active trip and use Chat or Call. Calls are masked where available.
EgaRide supports available local payment options such as wallet, card, bank transfer, or cash where enabled.
Payment options depend on your city, account, and ride type. You will see available choices before confirmation.
Refunds depend on trip status, payment method, and support review. You can contact support from your trip or receipt.
Open the trip, receipt, or Help Center and start a support chat with your trip details attached.
Download the Driver app, complete profile setup, add vehicle and documents, verify payout account, and accept required policies.
Driver setup happens in the EgaRide Driver app. You can download it from this website.
You can request account deletion from settings or contact support for privacy and retention questions.
Go to account settings where available, or contact support for help with account deletion.
Trips can include verified profiles, live tracking, masked calling, chat, receipts, and support escalation.
Use the active trip screen for live tracking, chat, calls, and support during a ride.
Choose courier delivery, enter pickup and delivery details, then track the delivery where available.
Courier availability depends on city, item type, and local service coverage.
Yes. Enter your trip and contact details on the web, then EgaRide will send updates by SMS, email, or app notification.
Guest booking is available from the web where supported. Signing in gives you saved places, receipts, and account-specific support.
Drivers set up a verified payout account in the Driver app before requesting withdrawals where available.
The Driver app shows earnings, payout account status, withdrawals, and support for payout issues.
Location supports pickup accuracy, live trip progress, driver availability, safety tools, and service availability.
Location use depends on your role, permissions, region, and active trip status. You can manage permissions from device settings.