Refund policy

How refunds are reviewed and processed.

See when a ride or payment issue may qualify for review, what support checks, and how long payment reversals can take.

Chat with EgaRide Support for booking, account, safety, driver, payment, or business mobility questions.

Refund eligibility

Refund outcomes depend on ride status, cancellation timing, payment method, investigation results, and compliance requirements.

Wallet reversals can appear faster than card or bank reversals depending on the payment method involved.